Returns & Exchanges

At The Shop Company, we want you to love your new style, which is why we offer a hassle-free 30-day return policy for all unworn apparel with original tags attached. If your purchase isn't a perfect fit, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.

3

Ship It Back

Drop off your package at any authorized carrier location; please ensure the package is scanned to trigger your tracking notification.

4

Receive Your Refund

After our warehouse team inspects the returned garments, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing